Frequently Asked Questions E-mail your questions to: customer@ticketpilot.com

- Is Ticketpilot.ca a member of The Travel Industry council of Ontario ?
- What's a Best Buy?
- Is my credit card safe?
- Can I use another person's credit card to purchase air tickets?
- Is my reservation and price guarantee?
- Is my profile information confidential?
- How will I receive my ticket?
- Will I have to pay any booking fee?
- How do I know if my flight is changeable or refundable?
- Can I apply for future credit?
- What can I expect to pay to change or cancel my travel arrangement?
- Do I always need to enter my credit card number information each time I make a reservation
- Which Credit card is TicketPilot accepting?
- What are E-Ticket and how do I use them?
- How will I know if I have a confirmation and a seat assignment?
- Should I buy Travel insurance?
- How do I know my booking is confirmed?
- How can I pay for my airline tickets?
- I found a ticket at a certain price, but when I tried to purchase it, the fare had changed.
- Can I pre-book a specific seat on a flight?
- When do airfare prices change?
- Can I book for someone else?
- What does Economy restricted mean?
- How do I book Multi-stop flight?
- Can I still use my original ticket if there is a schedule change?
- Can I change the passenger name on my reservation?
- Do I need travel documents?
- Do you accept bookings for Unaccompanied Minors?



 

Is Ticketpilot.ca a member of The Travel Industry Council of Ontario ?
Yes! Ticketpilot.ca is registered as a member of TICO (Travel Industry Council of Ontario) for over 19 years.

Registration number
4344123 / R

TOP


What's a Best Buy?
This is a feature we offer that provides the best of combinations of the following criteria: Fare, Travel and Connection time, Airlines and/or type of Alliance. The goal is to ensure that our customers purchase the best possible airfare.

TOP

Is my credit card safe?
Definitely! With the Secure Sockets Layer in place, your personal information such as your credit card number, password, address, phone number, or your credit verification Value (CVV) number that are entered at time of applying payment will be secured and generated to Ticketpilot.ca only. Any information entered is only available to Ticketpilot.ca to enable us to process your purchases. This encryption makes doing business with Ticketpilot.ca over the Internet very secure and safe.

TOP

Can I use another person's credit card to purchase air tickets?
Yes. We do accept third party credit cards. However, please note that for the protection and security of the third party credit cardholder, we reserve the right to request additional information from the cardholder whose credit card is being used to make such purchases. We would also need a copy of both sides of the credit card being used for this purchase to be fax or emailed to our attention with an authorization from the third party cardholder to charge his/her card with the respective purchases.

TOP

Is my reservation and price guarantee?
Most Airlines' fares that are offered by Ticketpilot.ca are special promotional fares that require instant same day purchases. TicketPilot.ca guarantees any fare quoted provided that payment is applied and received by midnight of the same day that the reservation was made. In the event that your ticket(s) can only be issued the next morning, we may not be able to guarantee the price because the fare may have expired. Under such circumstances we will not charge your credit card or issue a ticket with an alternate price.

TOP

Is my profile information confidential?
Ticketpilot will not reveal your profile to anyone other than travel suppliers such as Airlines, Hotels, Car rental companies and Tour Operators in order to complete and confirm your reservation.

TOP

How will I receive my ticket?
By default you will be issued with an e-ticket. If that feature is not available, we will issue you a paper ticket and mail it by X-Press post to the mailing address provided by you at time of reservations. This would allow us to track the delivery and pickup of your paper ticket.

To ensure that the ticket gets delivered to the address provided we would have the package signed for as proof of delivery. This service is offered free at no extra cost to our customers. In the event that you are not available at the delivery address provided, a card will be left for you with instructions on how to redeem this package.
Please allow 7 business days for delivery. Should your departure date falls within 7 business days, your ticket(s) will be sent through a courier company and a service charge of C$25.00 will be charged to your credit card. Tickets will only be delivered to Canadian addresses.

TOP

Will I have to pay any booking fee?
No. Ticketpilot.ca provides real-time online reservation and over the phone reservation services at no extra cost.

TOP

How do I know if my flight is changeable or refundable ?
For us to offer the best deal possible we have provided our customers with the best fare offered by a single airline or a combination of fares offered by a combination of airlines. These are fares that carry restrictive terms and conditions that in most cases involve a penalty of some kind. Different airlines will carry different change fees. All tickets, once issued, are non-refundable.


We always recommend that once you have selected your flight and have entered your traveler's information, that you do two things: (1) Check that dates, times and departure and destinations booked are correct (2) See the specific restrictions attached by scrolling the 'Rules and Restrictions'' before you confirm acceptance of your reservations. The fare rules will inform you if the airline(s) charges to make changes. If changes are allowed, the extent to which you can make such changes and how much extra will be payable by you is dependent upon fare availability of the new travel dates and flights. If the details shown are not what you requested please start all over again before applying payment.


TOP


Can I apply for future credit?
Most ticket(s) offered on Ticketpilot.ca are a combination of fares that would allow you the lowest fare available at time of purchase. For that reason most of these tickets are non-refundable or bears a very high cancellation charge. Some airlines do offer a future credit on the ticket purchased subject to a reissue/change fee. This credit can be used for future travel provided that your current reservations are cancelled at least one day before the actual date of departure. Please note that any future credit is non-transferable and can only be used for the person for whose name appears on the ticket that is being cancelled.

Your new travel arrangements can only be redeemed for travel on the airline for which it was issued to and that all new travel arrangements must be booked through Ticketpilot.ca only. Contact one of our customer service agents for the validity of your new future travel arrangements. Be informed that the current value of your ticket(s) can be applied to any new fare purchased less any reissue/change fees applied by the airlines. In the event that the new fare purchased is greater than your credit balance then the fare differential must collected. No refund will be made by the airline if the new fare purchased is lower than the credit balance.

Whatever the adjustment, the airline and Ticketpilot.ca, will levy a penalty equivalent to (airline charges) per ticket and CAD50.00 per person respectively on top of any fare differential to cover any and all cancellation fees with reference to this change. Your acceptance of this option must be advised by email to customer@ticketpilot.com at least two days prior to your ticketed departure.

TOP

What can I expect to pay to change or cancel my travel arrangement?
Each airline has its own policy when it comes to charges for changes and cancellations. Due to the restrictive nature of the ticket purchased, some airlines do not allow refunds either partially or in full. Changes to flights or date or destination are solely dependable on the rules and conditions govern by the fare purchased. One thing is certain and that is NO NAME CHANGE is permitted. (please read "How do I know if my flight is changeable or refundable ?) In cases of no-shows no refund will be given.

In the event that changes have to be made and tickets have to be reissued, a service fee of $75.00 will be added to the charges levied by the airlines(s). In cases of cancellation Ticketpilot.ca will charge a service fee of $100.00 in addition to any airline charges.
The average Airline’s penalty is about $200.00 per ticket. A fare differential resulting in a higher fare must be collected before new tickets can be issued. No Refund will be given by the airline(s) in the cases where the new fare is lower than the original fare paid.

Tickets are non-endorsable and non-transferable. This means ticket issued for travel on a particular airline cannot be transferred to another airline and name on the ticket cannot be changed to another.

For E-ticket Transactions:
You may call at least 24 hours before your original departure to make changes and/or cancellation to your original ticketed reservations.

Paper ticket Transactions:
Changes or cancellations to a ticketed file must be made at least 14 days prior to the original date of travel or 14 days prior to the new dates of travel, whichever comes first. Tickets that need to be exchanged or reissued must reach our service centre at least 7 business days before the new travel dates takes effect.
This will allow our service centre enough turnaround time to issue and send you your new tickets.
No new ticket will be issued without first receiving the original ticket.

TOP

Do I always need to enter my credit card number information each time I make a reservation?
YES. You must enter you credit information each and every time you make a purchase. Your credit card is used on a one to one purchase basis and is not stored for your protection and security.

TOP

Which Credit card is Ticketpilot accepting?
We accept major credit cards such as Visa, MasterCard, Diners Club and American Express.

TOP

What are E-Ticket and how do I use them?
The airlines’ Electronic tickets, better known as e-tickets, are now offered by almost all major airlines in North America. This will allow you to travel without a paper ticket, eliminating the worry of misplacing or losing or even leaving your tickets behind in a rush to get to the airport. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. When you buy an e-ticket through Ticketpilot.ca you'll receive your e-ticket receipt via e-mail, which must be presented by you at time of check-in with a photo ID document or passport to validate your ownership of this e-ticket.
At this time we would like to recommend that you ensure that the email address provided by you is correct.

TOP

How will I know if I have a confirmation and a seat assignment?
An acknowledgement of your purchase will be sent to you via email. This will include a confirmation number, which is your file reference number that you should refer to whenever you need to talk to any of our customer service agent. This confirmation is not to be mistaken as your e-ticket. Your e-ticket will come 24 hours later and will display a 13 digit airline ticket number.

To view your air flight itinerary, please visit:
http://www.checkmytrip.com. …… Once you have signed in. Each itinerary is saved until you trip is completed.

Whenever possible Ticketpilot.ca will try to accommodate your seat request. By default an aisle seat will be arranged as a first priority unless specified by you.
To ensure that you get the seat assigned to you, we strongly recommend that you arrive at the airport at least 2 hours prior to your flight departure as the airline(s) will release any pre-assigned seats at the check in deadline
.

TOP

Should I buy Travel insurance?
It is strongly recommend the you purchase a trip cancellation insurance or better, a full travel insurance package that will cover you for cancellation charges as well as medical and repatriation expenses, personal luggage, and personal liability. You can either contact your insurance company or purchase it directly on our site.

TOP

How do I know my booking is confirmed?
For each completed booking be it air flight, hotel, car rental, or vacation package reservations or even purchase of an insurance policy you'll be taken to a confirmation screen that will show you your air flight itinerary - including flight times, the occupancy dates and complete address of your hotel, the pick-up point for your car rental(s), full holiday package information and the insurance policy details respectively.

You can easily print out the itinerary and keep it for your records. A separate confirmation email containing your booking reference will be sent to you for each type of booking irrespective of air flight, hotel, car rental vacation package, or insurance purchases.

It's always a good idea to keep these confirmation emails, or make a note of each reference number, in case you have any questions about your booking before you set off on your trip. You can contact a member of our staff at any time simply by sending us an email to customer@ticketpilot.com and quoting your confirmation reference number.

TOP

How can I pay for my airline tickets?
Payment of your ticket can be made by means of a credit card. Airlines accept most major credit cards such as Visa, MasterCard, American Express and Dinners Club.

TOP

I found a ticket at a certain price, but when I tried to purchase it, the fare had changed. What happened?

During the time between your flight search and purchase, the airline may have changed the fare or removed the special inventory offered with that fare. Airfares change throughout the day, based on the demand for the flight and the airlines' right to modify them at any time.

Ticketpilot.ca monitors these changes closely and makes every effort to keep our fare displays as current as possible. Sometimes the fare difference is the result of a technical issue. In that case, clicking "Select" will display the most up-to-date fare.


TOP

Can I pre-book a specific seat on a flight?
Many of the airlines now have a seat selector function and you can enter your seat preference during the booking process. Please note however that we cannot guarantee seat allocation.

TOP

When do airfare prices change?

Airfares change throughout the day, based on demand for the flight and the airlines' right to change them at any time. Ticketpilot.ca monitors these changes closely and makes every effort to keep our fare displays as current as possible.

TOP

Can I book for someone else?
Yes you can. When you are making a booking for another person, just make sure that the name of the person who is traveling is entered correctly in the passenger name field. We recommend that the name entered should match that of the travel document being used for travel. This will ensure that the correct name will appear on the ticket. No name change will be allowed after the ticket has been issued. When entering contact details (we require an email address for all bookings) you'll also need to decide whether you or the person you’re booking for would like to receive the booking confirmation. See also Can I use another person's credit card to purchase air tickets?

TOP

What does Economy restricted mean?
Economy restricted applies to all tickets that bears restricted sales policy as in fares being non-refundable, non-transferable, non endorsable, and non-changeable. We suggest that you check and view the fare rules associated with the flight/fare you have selected.

 

TOP

How do I book Multi-stop flight?
If your trip involves more than one destination, e.g. Toronto>Paris>Rome>London>Toronto; you can book using our Multi-city facility. Simply select the Multi-city link on the Homepage or Multi-city button on the Flight page. Wait a few seconds for the page to refresh and enter your criteria.

Please note you can search and book for up to 3 legs of your journey (i.e. Toronto>Paris>Rome>London) up to 330 days in advance. For journeys with more than 3 legs, please do not hesitate to contact us to make your reservations.

Can I fly into one city and return from another?
YES! If your travel takes you into one city and returns from another the option is there to do so.

 

TOP

Can I still use my original ticket if there is a schedule change?

If you are holding an electronic ticket:
When changes to your original itinerary/ticket involves a flight number change or a time change, there would be no need for us to reissue you with new set of tickets. You would only need to go to “http://www.checkmytrip.com” and enter your ‘ confirmation number ’ and ‘ your last name ’ to display your new itinerary. Please make a copy of your updated itinerary and present that to the airline for check-in.
IMPORTANT - If your new itinerary involves a change in routing, then a new set of electronic tickets will be issued and forwarded to you.

If you are holding a paper ticket:
In cases of paper tickets, where changes are only to the times of departure and arrival your original ticket is valid at the time of check-in.
However, if changes were made to the flight numbers or to your itinerary routing, then we would need to reissue you with new ones. In order for us to do so we would need to have the old original tickets in our office before any reissue can be done. Upon receiving notice of your schedule changes it is imperative that the tickets be sent immediately to our attention to enable us to process and send the new tickets back to you prior to your departure.
We would need to receive your tickets at least 10 working days before your departure. This would provide us with sufficient turnaround time to get your new tickets to you.
In the event that such changes occur within 14 days of your schedule departure, you will receive a notice via email or a phone call from one of our customer service agents advising you of this change and how to proceed with getting your new air tickets.

TOP


Do I need travel documents ?

A valid Canadian passport is mandatory for travel outside Canada. Most countries require that the passport is valid for at least six months beyond your return date. In addition, depending on your passport's country of issue and the country you are visiting, you may also need a visa and/or medical inoculations.
Entry to another country may be refused if all required
travel documents are incomplete. It is your responsibility to ensure that you have the correct and appropriate travel documentation required by the countries you are travelling to and connecting through, and for re-entry back into Canada. When travelling with children, additional documentation may also be necessary. Please click here
for up-to-date passport, visa and health information.

TOP

Do you accept bookings for Unaccompanied Minors?
Over the last few years travel acceptance of Unaccompanied Minors have changed with each individual airline. Some still accept unaccompanied minors between the ages of 5 (five) and 12 (twelve). Some do not accept unaccompanied minors at all irrelevant of their age.
Points to be aware of are:
1) All unaccompanied minors pay the full adult fare.
2) The minor will be asked to complete documentation that would provide full information of the minor and his/her guardian/relative at the boarding city a swell as the destination city.
3) The minor must be escorted and assisted with the check-in by the guardian or relative who has to be at the airport till 30 minutes after the flight has taken off.
4) The guardian/relative meeting the minor must be at the airport half hour prior to the arrival of the flight.
5) Full address and phone information of the guardian/relative must be provided at time of reservations. For this reason we recommend that you speak to one of our customer service agents for reservations and ticketing of an unaccompanied minor.


For this reason we recommend that you speak to one of our customer service agents for reservations and ticketing an unaccompanied minor.

©2010
Ticketpilot Inc.
All Rights Reserved.

T.I.C.O# 2976741